Get in touch
Contact us
Have a question about our products, your order, or just want to say hello? We'd love to hear from you.
Business hours
- Monday - Friday 9:00 AM - 6:00 PM (GMT+3)
- Saturday 10:00 AM - 4:00 PM (GMT+3)
- Sunday Closed
Response times may vary during holidays.
Send us a message
Fill out the form below and we'll get back to you as soon as possible.
FAQ
Common questions
Ordering & shipping
How long does shipping take?
We ship worldwide from Turkey. Standard shipping takes 7-14 business days, while express shipping takes 3-5 business days. You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100. For orders under $100, shipping is calculated at checkout based on your location.
Returns & exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in original condition. Simply contact us to initiate a return, and we'll send you a prepaid shipping label.
Can I exchange for a different size?
Absolutely! If your slippers don't fit perfectly, we're happy to exchange them for a different size. Contact us within 30 days of receiving your order.
Can't find the answer you're looking for?
hello@gizleather.ca
