Shipping Policy
Effective Date: February 2025
At Giz Leather, we want your handcrafted leather slippers to reach you safely and promptly. Please review our shipping and return policies below.
Shipping
Free Shipping
We offer free standard shipping on all orders to Canada and the United States.
Delivery Times
| Shipping Method | Canada | United States | International |
|---|---|---|---|
| Standard Shipping | 5-7 business days | 5-7 business days | Varies by location |
| Express Shipping | 2-3 business days | 2-3 business days | Available upon request |
Business days exclude weekends and holidays.
Processing Time
Orders are typically processed within 1-2 business days. During peak seasons, processing may take slightly longer.
International Shipping
We ship internationally. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your delivery status.
Returns & Exchanges
30-Day Return Policy
We want you to love your Giz Leather slippers. If you're not completely satisfied, you may return unworn items within 30 days of delivery for a refund or exchange.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unused (not worn outdoors)
- In original condition with no damage
- In original packaging
How to Initiate a Return
To start a return, please contact us at returns@gizleather.ca with:
- Your order number
- Reason for return
- Whether you prefer a refund or exchange
We will provide you with return instructions and, for Canadian orders, a prepaid return label.
Return Shipping Costs
| Location | Return Shipping |
|---|---|
| Canada | Free (prepaid label provided) |
| United States | Customer responsibility |
| International | Customer responsibility |
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
If you'd like to exchange for a different size, please indicate this when contacting us. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at returns@gizleather.ca with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions about shipping or returns, please reach out:
Email: hello@gizleather.ca
Returns: returns@gizleather.ca
Location: Toronto, Ontario, Canada
